Delete your RAMS account

You may request deletion of a RAMS passenger or driver account and associated personal information. In-app deletion will be available before public launch. Until then, use the verified email process below.

How to request deletion

1. Email ramsservices@ramspty.co.za from the address or phone-linked email associated with your RAMS account.
2. Use the subject “RAMS account deletion request”.
3. State whether the account is a passenger or driver account. Do not email identity documents, passwords, bank-card details or one-time PINs.
4. RAMS will verify that the request comes from the account holder before processing it.

What will be deleted

After verification, we will delete or de-identify account profile data and other information that is no longer required. Some transaction, trip, safety, fraud-prevention or legal records may need to be retained for a defined period under applicable law. Retained records will be restricted to those purposes.

Timing

We will acknowledge your request and provide an outcome or an explanation of any required retention. You may contact ramsservices@ramspty.co.za for progress.